Support

The fastest way to reach us is email: support@horizynone.com. We answer within one business day.

• I can’t sign in. Use Forgot password to reset it. If your school added you by email, check your inbox for the invite link first. Your account is created from that link.
• My school or schedule isn’t showing. Your school controls enrollment. If you just accepted an invite and something looks wrong, contact your school, or email us and we’ll help.
• A charge on my account looks wrong. Billing is managed by your flight school: charges, payments, and credits on your account are theirs to correct. Start with your school; loop us in if you need help.
• Push notifications aren’t arriving. In the iPhone app, make sure notifications are allowed in iOS Settings → Notifications → Horizyn One, then sign out and back in to re-register the device.

You can delete your account from inside the app: open your Account page (students: the Account tab; instructors and owners: the menu → Account), choose Delete account, and confirm with your password. Your login is permanently deleted. Records your flight school is required to keep (training history and billing ledger) are retained by the school under its own recordkeeping obligations, as described in our Privacy Policy. You can also request deletion by email at support@horizynone.com.

How we collect, use, and protect your information is described in the Privacy Policy.